Account

  • Can I change my Steam account?

    Yes. If the current Steam account is no longer usable for a good reason (if it has a VAC Ban, if you lost access to it, etc), we can change the Steam account that you use to connect to CSGO500. Contact support about it and explain your situation. After the change, you will still get to keep you...
  • Can I delete my Account?

    Please note that we allow only one account per user, therefore deleting your old account in an attempt to move onto a new one, will not work. If you wish to delete your account, we can do that in accordance to our Terms of Service and Privacy Policy, just contact us about it. You will lose all ...
  • Can I remove my self-exclusion?

    The self-exclusion feature is there to protect you and it's meant to force you away from CSGO500, so don't click it unless you really want to take a break. We won't interfere with self-exclusions set by users, no matter what, not even if you change your mind. Keep in mind that while in self-exc...
  • Can I sell my account to someone else?

    Absolutely not. The account will be banned and advertising such a sale or purchase in chats is also strictly forbidden. CSGO500 accounts (as well as Steam accounts on their own) are personal and non-transferable according to the Terms of Service. Purchasing a CSGO500 account from someone is a...
  • How can I find out how much I played?

    If you want to see how much you played, grouped by game mode, there's an up-to-date statistic available on your Profile page, below the avatar. Currently, your profit/loss statistics aren't being displayed anywhere, but if you're interested to find out, you can always open a support ticket.
  • How can I remove restrictions on my account?

    If your account has been restricted in any way, you should be seeing a notification in your Account tab. Possible restrictions include: Not having a verified e-mail address (click the button to receive an e-mail confirmation) Not having a verified Steam account (click the button to start the ve...
  • I've lost my 2Factor Authenticator/Recovery Codes

    Please open up a ticket from your account's e-mail address and we'll ask you for additional information about your account.  If the information matches, we'll remove the 2Factor Authenticator on your account and you will be able to enable it again should you choose so.
  • I want to become a trader. What do I need to do?

    We currently don't have any additional requirements. Simply visit your Account page, read the section about it and apply if you want to become a trader.
  • What are the advantages of becoming a trader?

    P2P Traders are special users that are looking to make profit by buying and selling skins in the P2P shop. They gain special privileges, like being allowed to alter the base price of their skins up to 10% and being allowed bigger limits. If you wish to become a trader, please visit your Account...
  • What documents are required for account verification?

    CSGO500 may ask for any documentation it deems necessary in order to determine the identity, age and location of an User. Most of the accounts get verified with standard KYC procedures: A photo of your ID card (front-side and back-side) Proof of address (bank statement, utility bill, government...