Can I cancel my item request?
You can cancel a request manually until the seller confirms the trade, by clicking on the Cancel button.
Once the seller confirms, you can no longer cancel the request.
Can I withdraw my BUX in real money?
CSGO500 does not offer real money withdrawals.
Do I need to wager my deposits before I can withdraw? Is trading permitted?
After depositing, users may be required to bet the full value of their deposit before they can withdraw, depending on the deposit method they've chosen.
Trading is permitted. The only scenario that is essentially forbidden is the one where users use CSGO500 as a cryptocurrency exchange.
How long does a cryptocurrency deposit take?
For BTC deposits, we require at least one network confirmation in order to credit you. To avoid longer waiting times, please remember about setting your minimum Bitcoin transaction fees. The higher you set the fees, the faster your transaction gets confirmed.
For ETH, the transaction should be c...
How long does it take for my BTC withdraw to be sent?
Most BTC withdrawals are sent within 5 minutes.
If the transaction shows as Queued, it's been sent already and it's pending network confirmation.
Some of the BTC withdrawals, which are flagged for review, may take a few hours to complete.
How many active listings can I have and how many can I deposit at once?
You can have up to 8 active listings. If you reach this limit, cancel or complete sales to be able to deposit again.
Note: P2P Traders have an unlimited amount of listings available.
How many skins I can request at once?
P2P Traders don't have a limit on the simultaneous amount of skins they can transact.
Regular users can only withdraw skins one at a time. We expect this process to be improved soon.
How much time do I have to confirm the listing and send the skin?
Once a buyer requests your listing, you have 5 minutes to confirm that you still want to trade, or cancel.
After confirming a trade, you can no longer cancel a listing.
After you confirm a trade, you have 10 minutes to send the trade offer to the buyer.
When you confirm a trade, you can't co...
I don't see Crypto on my Withdraw page. How can I get it?
We are only offering crypto withdrawals to verified accounts or accounts that have a good history with us.
If you keep using the site, you will eventually gain access to them.
If you need them faster, you can verify your account on your Profile tab by providing the required documents.
Is adding an API Key required? What are the benefits of adding an API Key?
At this moment, adding an API key is optional, but this may change in the future.
Why should I add an API Key?
It's safe - we can protect your skins. If your Steam account gets compromised, when you initiate a deposit, the scammers will try to cancel it and send a new trade of their own. We can...
I sent a different BTC amount when I wanted to deposit, will it still get confirmed?
For BTC, users have permanent deposit addresses, so whatever BTC amount you send to your personal address will get credited, as long as it's over the minimum threshold of 3000 BUX.
If you accidentally sent a smaller amount than 3000 BUX, contact us and we'll investigate.
Keep in mind that BTC d...
I sent my ETH deposit to an old address, what do I do now?
If you sent ETH to an old deposit address, we should be able to help. Please contact us about it.
Keep in mind that at this point we don't have permanent ETH deposit addresses, so they may change between deposits.
Always make sure to send the exact amount of ETH to the displayed address.
My BUX were deducted, but I didn't get my skin?
Once you request a listing, the price is deducted from your balance, and the seller will be notified to confirm or reject the sale.
If the seller does not confirm or reject the sale in 5 minutes, the request will be cancelled, and you will be refunded.
You can cancel a request manually until t...
The buyer has accepted my trade offer but I didn't get any BUX . What should I do?
Assuming you were careful and didn't allow any scammers to interfere with your deposit, you have nothing to worry about.
The deposit status should be updated automatically, usually within a few minutes. Only If the problem persists for over 1 hour, you should contact our Support.
The seller didn't send me the item within 10 minutes. What should I do now?
Once the seller confirms that he still wants to trade, he has 10 minutes to send you an offer. You cannot request other listings from the market once the seller confirms your trade, until the trade is completed.
If the seller doesn't send you an offer within 10 minutes, you can click the "I didn...
What are the differences between the High Tiers skin shop and the P2P skin shop?
The P2P shop contains skins listed by you and other users within CSGO500. By default, this is where you should be looking if you want to withdraw.
The High Tier shop is based on an external market and is instant in most cases.
Here, the skins are more rare but also more expensive. Click the ma...
What are the requirements for withdraw?
Users need to be at least Level 1 (Old Levels system)/Level 5 (New XP system) and have a previous deposit in order to withdraw.
This is put in place to prevent referral code abuse, and it usually only affects newly registered accounts.
After depositing, users may be required to bet the full va...
What happens if I didn't send the trade offer within 10 minutes or the buyer doesn't accept the trade offer?
If you do not send an offer within 10 minutes, or the buyer doesn't accept the offer, the listing will become locked.
If the buyer doesn't accept the offer within 10 minutes you can click the "The buyer didn't accept my offer" button to lock the listing. If you do this, please make sure you have...
What is the minimum deposit value?
Minimum skin value for deposits is ~1000 BUX. Because of price fluctuations and updates, you may be able to see some variation to this amount. For example, a skin could be valued at 800 BUX and still be available for deposit.
Minimum real money payment for deposits is ~5000 BUX.
What kind of skins can I deposit?
Not every skin in the economy is available for deposit. Besides the price difference, we may have other restrictions.
For example, ultra-rare items or Souvenirs are not accepted.
If a skin is grayed out in your inventory or doesn't have a price, it's not accepted.
Why do I have to pay a fee for BTC Withdraws?
All transactions have a fee attached. Until November 2020, CSGO500 was covering all the TX fees for withdraws, so that players would not have to worry about additional fees.
Because of the massive popularity of BTC and the overcrowding of Blockchain, these fees have increased from ~$0.10 to over...
Will my listing be cancelled if I leave the site?
Your listings will be kept active only for as long as you are online in CSGO500.